There may be times when you need to return your in store or online purchase. Our Returns Policy is designed to assist you in returning your product. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights & remedies you may have under Australian or New Zealand consumer law.

Product Assessment
We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:

• Bicycles
• Sound, electrical and motor driven products
• Compressors
• Power tools; and
• Customer orders - non store stock items

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details. Products assessed as having a minor fault will be repaired by the manufacturer & returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.

How long do you have to claim?
Consumer guarantees under the Australian Consumer Law & New Zealand Consumer Guarantee Act are not limited by a defined time period & can vary from product to product depending on factors such as the nature of goods, price & statements made on packaging & product labels. Our Store Managers can assist you with further information about the warranty period for the product you return.

Expenses
Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.

Exclusions
In some cases a refund, replacement or repair may not be offered if you:

• Substantially modify the product
• Misuse the product contrary to user instructions or packaging labels
• Simply change your mind

Certain products are excluded under our Returns Policy unless they are faulty, these include:

• Tailor made customer orders (seat covers, dash mats and floor mats)
• Storage discs (CD's and DVD's)

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure & for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality & the failure does not amount to a major failure.

Your rights under the New Zealand Consumer Law
This Returns Policy is in addition to the conditions & guarantees which are mandatory as implied by the Consumer Guarantees Act 1993 (NZ).

Download the Returns Policy Brochure

To complete a return in store successfully, we request that you:

• Show your receipt or proof of purchase
• Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
• Provide us with any extra information we may need to process your return.

We've teamed up with Australia Post to make returns even easier, offering you free returns for parcels under 22kg and 105cm at over 20,000 convenient locations throughout Australia, this includes free 24/7 access to your local street post box for smaller returns and convenient parcel lockers. Locate a service here: auspost.com.au/locate

Things to keep in mind:

• Items posted back to us can take up to 14 days to be processed and refunded. Want your item exchanged or refunded quicker? head down to one of our stores and the team can assist you.
• If your return doesn't qualify for a return by Australia Post don't fret, please see our Speciality Product Returns section.

How to return your items by post:

1. Select your state below to direct you to the relevant Australia Post returns portal to start the process;
   Book return: NSW/NT Book Return: VIC/TAS/SA Book Return: WA Book Return: QLD
2. Complete the form, ensuring you include the 10 digit order ID.
3. Pack the items to be returned.
4. Print out the shipping label and attach (if you don't have a printer your LPO can print for you).
5. Drop your parcel to your selected drop off point.

You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return processed that day! To complete a return in store successfully, we request that you:

• Show your receipt or proof of purchase.
• Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
• Provide us with any extra information we may need to process your return.

To complete your refund in store, we prefer that you:

• Show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history).
• Return the product in the same condition as it was purchased (including manuals, accessories, tags attached and or original packaging).
• To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

Our Store Managers can assist you with further information about the warranty period for the product you return.

While it is always best to hold onto your receipt for proof of purchase, our Store Team are often able to assist you with organising an exchange or refund without one.

We ask for your photo identification showing your name, address, and signature. You can help us determine proof of purchase by providing a Bank Statement or similar.

Some things to keep in mind:

• For a change of mind or incorrect product return or exchange please try and return the item in the same condition as it was purchased where possible (including manuals, accessories, tags attached and or original packaging).
• To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.
• Refunds on purchases made with 30 Day Credit must be returned to the credit account which placed the order.

Your refund will be processed as soon as the product you have returned is inspected by our team and confirmed that it fits within our returns policy.

For in-store returns this can generally be done on the spot, but in some circumstances will require us to send the product away to the manufacturer for additional review. Once the return has been approved, it can take 1-2 days for the refund to be made by Supercheap Auto to your financial institution (for example your credit card provider).

You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return processed that day! To complete a return in store successfully, we request that you:

• Show your receipt or proof of purchase.
• Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
• Provide us with any extra information we may need to process your return.

We've teamed up with Australia Post to make returns even easier, offering you free returns for parcels under 22kg and 105cm at over 20,000 convenient locations throughout Australia, this includes free 24/7 access to your local street post box for smaller returns and convenient parcel lockers. Locate a service here: auspost.com.au/locate

Things to keep in mind:

• Items posted back to us can take up to 14 days to be processed and refunded. Want your item exchanged or refunded quicker? head down to one of our stores and the team can assist you.
• If your return doesn't qualify for a return by Australia Post don't fret, please see our Speciality Product Returns section.

How to return your items by post:

1. Select your state below to direct you to the relevant Australia Post returns portal to start the process;
   Book return: NSW/NT Book Return: VIC/TAS/SA Book Return: WA Book Return: QLD
2. Complete the form, ensuring you include the 10 digit order ID.
3. Pack the items to be returned.
4. Print out the shipping label and attach (if you don't have a printer your LPO can print for you).
5. Drop your parcel to your selected drop off point.

Item(s) purchased in store must be returned to a Supercheap Auto store and cannot be returned online. This includes products that carry a manufacturer's warranty.

In the event you receive an item that differs from what you have ordered/you ordered the wrong size, colour or product, our team are on hand to help you get the right product. For items that have been purchased online you have two options:

• In-Store Exchange: You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return/exchange processed that day! Wherever possible please try to return the product to us in the condition you received it (including manuals, accessories, tags attached and or original packaging) and bring your proof of purchase.
• Return Via Post: You also have the option to return your products by post. Returns posted back to us can take up to 14 days to be processed and refunded. All that's left to do is put through a new online order for the products that you are after! If you are in need of further support please get in touch with our Customer Care Team.

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it can take 1-2 days for the refund to be made by Supercheap Auto to your financial institution (for example your credit card provider).

For parcels over 22kg that were ordered online, please contact the Customer Care Centre to arrange a courier pickup. You can contact us via webchat or email and a consultant will arrange the return for you. Please note that you will need your original 10 digit order ID.

Example: SCA0000123. You can find this number on your order or shipping confirmation email or on your invoice.

For safety reasons, please contact your nearest local Supercheap Auto store before returning any bulky or fuel operated products,such as:

• Engine cranes
• Gas cylinders
• Generators
• Petrol pressure washers