Our team are here to help, please treat them with respect. Aggressive or inappropriate behaviour of any kind will not be tolerated.

30-Day Change Of Mind Return Or Exchange Period

You can return or exchange a product that you have purchased in-store or online for any reason within 30 days. Products must be unworn, unwashed, unused, in original packaging with seals unbroken, and in original condition, with all packaging, tags or labels still attached.

This 30-day return period does not apply to tailor-made customer orders, modified products, products that have been misused contrary to their instructions/labels, underwear (including thermals and swimwear) or socks, water bottles, food products or gift cards.

We require proof of purchase for any return or exchange.

Faulty, Damaged Or Incorrect Products
If the product is faulty or damaged when used and cared for as per the user manual, doesn’t meet its description, or if you have been sent the wrong thing, we will happily exchange, refund or send the product for repair with proof of purchase in accordance with the Australian Consumer Law. You can visit us in-store or contact our Customer Care Team (for Retail Customers) or our Trade Team (for Trade Customers) to discuss your options. Please provide your proof of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment.

You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product.

How To Return Or Exchange
You can return or exchange in-store, including for online purchases, at any Supercheap Auto store. Postal returns are available for online purchases but not exchanges. A shipping fee may apply to returns including postal returns and the return of bulky items. Check our Store Locator for all store locations and trading hours.

Contact your local store before returning any toolchest, fuel operated or bulky products, such as compressors, generators or pressure washers, so that we can assess whether an on-site inspection is appropriate or if the product needs to be sent away for assessment.

Receiving A Refund
Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. Refunds can take up to 7 business days to appear in your account from the day the refund is processed by our team member.

For Supercheap Auto Club members, we may reverse Supercheap Auto Club Credits that have been allocated to you in relation to a refunded product. For our Trade Customers, any purchases completed with 30 Day Credit will be refunded in full back to your 30 Day Credit Account. Delivery charges, any installation fees and shipping fees for change of mind refunds are non-refundable.

QUESTIONS

Retail Customers
Contact our Customer Care Team via webchat or visit our Contact Us page.

Trade Customers
Contact our Trade Team via our Contact Us Page.

Effective Date
This policy was updated on 04-October-2024 and applies to any purchase made after 04-October-2024.

Download the Returns Policy Brochure

To complete a return in store successfully, we request that you:

• Show your receipt or proof of purchase
• Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
• Provide us with any extra information we may need to process your return.

We've teamed up with Australia Post to make returns even easier, offering you free returns for parcels under 22kg and 105cm at over 20,000 convenient locations throughout Australia, this includes free 24/7 access to your local street post box for smaller returns and convenient parcel lockers. Locate a service here: auspost.com.au/locate

Things to keep in mind:

• Items posted back to us can take up to 14 days to be processed and refunded. Want your item exchanged or refunded quicker? head down to one of our stores and the team can assist you.
• If your return doesn't qualify for a return by Australia Post don't fret, please see our Speciality Product Returns section.

How to return your items by post:

1. Select your state below to direct you to the relevant Australia Post returns portal to start the process;
   Book return: NSW/NT Book Return: VIC/TAS/SA Book Return: WA Book Return: QLD
2. Complete the form, ensuring you include the 10 digit order ID.
3. Pack the items to be returned.
4. Print out the shipping label and attach (if you don't have a printer your LPO can print for you).
5. Drop your parcel to your selected drop off point.

You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return processed that day! To complete a return in store successfully, we request that you:

• Show your receipt or proof of purchase.
• Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
• Provide us with any extra information we may need to process your return.

To complete your refund in store, we prefer that you:

• Show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history).
• Return the product in the same condition as it was purchased (including manuals, accessories, tags attached and or original packaging).
• To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

Our Store Managers can assist you with further information about the warranty period for the product you return.

While it is always best to hold onto your receipt for proof of purchase, our Store Team are often able to assist you with organising an exchange or refund without one.

We ask for your photo identification showing your name, address, and signature. You can help us determine proof of purchase by providing a Bank Statement or similar.

Some things to keep in mind:

• For a change of mind or incorrect product return or exchange please try and return the item in the same condition as it was purchased where possible (including manuals, accessories, tags attached and or original packaging).
• To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.
• Refunds on purchases made with 30 Day Credit must be returned to the credit account which placed the order.

Your refund will be processed as soon as the product you have returned is inspected by our team and confirmed that it fits within our returns policy.

For in-store returns this can generally be done on the spot, but in some circumstances will require us to send the product away to the manufacturer for additional review. Once the return has been approved, it can take 1-2 days for the refund to be made by Supercheap Auto to your financial institution (for example your credit card provider).

You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return processed that day! To complete a return in store successfully, we request that you:

• Show your receipt or proof of purchase.
• Try to return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
• Provide us with any extra information we may need to process your return.

We've teamed up with Australia Post to make returns even easier, offering you free returns for parcels under 22kg and 105cm at over 20,000 convenient locations throughout Australia, this includes free 24/7 access to your local street post box for smaller returns and convenient parcel lockers. Locate a service here: auspost.com.au/locate

Things to keep in mind:

• Items posted back to us can take up to 14 days to be processed and refunded. Want your item exchanged or refunded quicker? head down to one of our stores and the team can assist you.
• If your return doesn't qualify for a return by Australia Post don't fret, please see our Speciality Product Returns section.

How to return your items by post:

1. Select your state below to direct you to the relevant Australia Post returns portal to start the process;
   Book return: NSW/NT Book Return: VIC/TAS/SA Book Return: WA Book Return: QLD
2. Complete the form, ensuring you include the 10 digit order ID.
3. Pack the items to be returned.
4. Print out the shipping label and attach (if you don't have a printer your LPO can print for you).
5. Drop your parcel to your selected drop off point.

Item(s) purchased in store must be returned to a Supercheap Auto store and cannot be returned online. This includes products that carry a manufacturer's warranty.

In the event you receive an item that differs from what you have ordered/you ordered the wrong size, colour or product, our team are on hand to help you get the right product. For items that have been purchased online you have two options:

• In-Store Exchange: You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return/exchange processed that day! Wherever possible please try to return the product to us in the condition you received it (including manuals, accessories, tags attached and or original packaging) and bring your proof of purchase.
• Return Via Post: You also have the option to return your products by post. Returns posted back to us can take up to 14 days to be processed and refunded. All that's left to do is put through a new online order for the products that you are after! If you are in need of further support please get in touch with our Customer Care Team.

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it can take 1-2 days for the refund to be made by Supercheap Auto to your financial institution (for example your credit card provider).

For parcels over 22kg that were ordered online, please contact the Customer Care Centre to arrange a courier pickup. You can contact us via webchat or email and a consultant will arrange the return for you. Please note that you will need your original 10 digit order ID.

Example: SCA0000123. You can find this number on your order or shipping confirmation email or on your invoice.

For safety reasons, please contact your nearest local Supercheap Auto store before returning any bulky or fuel operated products,such as:

• Engine cranes
• Gas cylinders
• Generators
• Petrol pressure washers