Generally once your purchase has been dispatched we are unable to add to, remove from or modify your order. If an error has been made while ordering or your circumstances change please complete our online enquiry form and our friendly team will assist wherever possible.

To assist in your enquiry please ensure you quote your order reference number when communicating with our Customer Care Team. Your order reference number can be found within the order confirmation sent to you via email after placing your order (ie. 0000123456).

To redeem a coupon code, enter the code and click apply in checkout.

• One coupon code per transaction.
• The value of the coupon code will not be refunded or extended should you fail to enter the code in prior to completing payment.
• Coupon codes may void existing promotions that have already been applied.
• Coupon codes are taking of the order total excluding shipping charges.

All Supercheap Auto stores offer collection of your click & collect orders. When ordering online, select Click & Collect and nominate your store.

Collect from Store is an alternate collection method for selected Special Order products that are purchased online. It provides an opportunity for a faster fulfilment of your order (compared to Home Delivery) and provides the flexibility for you to collect from your nominated store.

If you have ordered a Special Order product with a store stocked product the total order will be fulfilled once your Special Order has been received at store.

We may at times promote products that are at such great value that we limit the sale to certain quantities.

All orders placed online at Supercheap Auto are delivered via courier. You can track the progress of your order from placement through to delivery via our Track & Trace Portal. Simply enter your Order Number (ie. 0000123456) and your First and Last name to view the progress of your order.

Once your order has been packed ready for dispatch you will see a consignment number and link to track your order directly through the courier’s website.

Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns complete our online enquiry form. We will generally respond to online enquiries within 24 hours.

Find parts for your vehicle fast by inputting your rego number and confirming the Make, Model & Year. Once you have entered your vehicle into your garage, you can start searching via the search bar or using the drop down menus and searching by product category. Once the results show up, look out for the green box under products with “This Part Fits Your Vehicle” and a green tick.

To learn more about Rego / Vehicle Search and/or about My Garage, click here.

When you add vehicles (up to 5) into My Garage, Supercheap Auto does not store your vehicle however we store a vehicle ID number which our site uses to filter results and make recommendations for your vehicle.

When providing your registration, or after inputting your vehicle information, ensure all your vehicle details are correct. While we always do our best to ensure we provide you with accurate and up-to-date part information, human and/or software errors sometimes occur and as a result, incorrect parts may be displayed. Where photos are provided, compare your current part with the one pictured.

If you have further questions about your parts or if you see something that doesn't seem right, please contact your local Supercheap store here or send us an enquiry via the Contact Us page here.